Return Policy

  1. We assure you that all products sold on Silverline Meditech Pvt Ltd website are brand new and 100% genuine. In case the products you received is Damaged or Defective or Wrong Order, you can refer our friendly Returns policy.
  2. Replacement could be the first and only choice or Refund in case we are unable to provide a Replacement.
  3. In case of Damaged or Defective or Wrong Order, email us on info@silverlinemeditech.com within 24 hrs of goods received.
  4. In case of replacement, you need to return Damaged or Defective or Wrong Order products via courier back to us, on the receipt of Damaged or Defective or Wrong Order we will replace the new produce without any extra charges.
  5. Returns including all replacements for Damaged or Defective or Wrong Order are done free of cost. The entire amount paid by you including shipping is transferred to your account.
  6. Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, seller will refund the amount for the same.
  7. There are certain scenarios where it is difficult for us to support returns.
    1. a. Return request is made outside the specified time frame
    2. b. Anything missing from the package you’ve received including price tags, labels, original packing freebies and accessories.

Delivery, Shipping and Warranty

Delivery Charges
Delivery charges are included in the cost mention against product

Estimated Delivery time

No. of Days for Delivery of Goods Area
2-4 working days Gujarat(For all equipments)
10-12 working days North India (For Wheelchairs)
10-15 working days East India (For Wheelchairs)
10-12 working days South India (For Wheelchairs)
9-10 working days West India (For Wheelchairs)

Working days exclude public holidays and Sundays

Estimated delivery time depends on the following factors:

  • Availability of Product with us
  • Destination to which customer wants the products (Geographic Location
  • Sunday, Public Holiday or any other Government declared holidays

There are no hidden charges when you purchase any medical equipment from our website. List prices are final price and with all inclusive. The price you see on the product page is exactly what you would pay.

“In Stock” means the product is in stock and it can be delivered in stipulated time
“Out of Stock” means the product is not available for Sale

For delivery out of India, the price mention on the website would be Ex. Work, and you can convert it into US dollars with current conversion rate.

You will be able to make your purchases on our website from anywhere in the world with Credit / Debit card issued in India, for the delivery in India.

Warranty

All the products which are displayed or Sale on our website has warranty of 01 year. Pl make sure that, you preserve the bill to avail free warranty services.